Exchange and Return Policy

 

At Ana Carms, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer exchange and return policies. Check our policies below:

 

1. Timeframe for Exchanges and Returns

You have up to 7 calendar days from the date of receiving the product to request an exchange or return.

 

2. Conditions for Exchanges and Returns

For an exchange or return to be accepted, the products must meet the following conditions:
– It must be in its original packaging.
– Shows no signs of use.
– Include all tags and accessories that came with the product.

 

3. How to Request an Exchange or Return

To request an exchange or return, please contact our customer service team by email at loja.anacarmsexpedicoes@gmail.com or by phone at (48) 99149-8125. Please provide your order number and the reason for your request.

 

4. Exchange Options

You can choose to:
– Exchange for a product of the same value.
– Request a voucher to use on future purchases.

 

5. Refund of Amounts

If you choose to return the product, the amount paid will be refunded using the same payment method used for the purchase, within 30 days of receiving the returned product.

 

6. Shipping

The customer will be responsible for the return shipping costs, except in cases of defective products or shipping errors.

 

7. Products Not Eligible for Exchange or Return

The following products cannot be exchanged or returned:
– Customized products.
Items on sale or clearance.

 

8. Final Considerations

This policy may be updated periodically. We recommend that you review it whenever you make a purchase. Thank you for your understanding and trust in our store!